Privacy Policy for SMS Communications

This Privacy Policy explains how Vitruvian Medpro Consulting (“we,” “us,” or “our”) collects, uses, and protects personal information in connection with our SMS (text message) communications, including appointment reminders, billing notices, and other healthcare-related messages. This policy is intended to comply with HIPAA, TCPA, and applicable state and federal privacy laws.

1. Information We Collect

When you opt in to receive SMS messages, we may collect and use the following information:

  • Your mobile phone number
  • Your name and patient identifier (if applicable)
  • Appointment dates and times
  • Limited billing and payment-related information (e.g., balance reminders)
  • Message interaction data (e.g., confirmation responses such as YES/NO)

We do not collect sensitive personal data via SMS such as full medical records, Social Security numbers, or complete insurance details.

2. How We Use Information

We use communications solely for legitimate healthcare and administrative purposes.

3. HIPAA Compliance & Safeguards

Text messaging is not a fully secure communication method. We take reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Limiting message content to the minimum necessary information
  • Avoiding the inclusion of diagnoses or detailed treatment information
  • Using HIPAA-compliant vendors and service providers where required

By opting in to SMS communications, you acknowledge and accept the inherent risks of text messaging.

4. Sharing of Information

We do not sell, rent, or share your mobile number or SMS content with third parties for their marketing purposes.

Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes

We may share information only:

  • With HIPAA-compliant service providers that support our messaging systems
  • As required by law, regulation, or legal process
  • To protect patient safety, rights, or property

All service providers are contractually required to safeguard your information.

5. Data Retention

SMS messages and related data are retained only as long as necessary for healthcare operations, billing, legal compliance, and recordkeeping requirements, in accordance with HIPAA and applicable laws.

6. Children’s Privacy

SMS communications are intended for adults aged 18 or older. Parents or legal guardians may consent to receive messages on behalf of minor patients.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting on our website and will apply to future SMS communications.

8. Privacy Policy Disclaimer

SMS Consent, and phone numbers collected from SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

9. Contact Information

If you have questions or concerns about this SMS Privacy Policy or our SMS practices, please contact us:

Vitruvian Medpro Consulting

Address: 1180 Beacon Street Suite 4C, Brookline, MA 02446
 Phone: 781-242-2071
 Email: info@vitruvianmedpro.com