These SMS Communication Terms of Service (“Terms”) govern the use of text messaging (SMS/MMS) communications provided by Vitruvian Medpro Consulting (“we,” “us,” or “our”). This SMS program is intended for healthcare-related, billing inquiries, insurance inquiries and appointment reminder communications and is designed to comply with the Telephone Consumer Protection Act (TCPA) and applicable HIPAA requirements.
By opting in to receive SMS messages from us, you acknowledge and agree to these Terms.
Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.”
If consent has been given to receive text messages from Vitruvian Medpro Consulting, messages may be received related to the following:
Example: Hello, this is a reminder of your due balance at the practice for your January 5 appointment. Reply STOP to opt out of SMS Messaging at any time.
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 messages per week related to billing/insurance inquiries.
SMS text messaging is not a fully secure method of communication. While we take reasonable safeguards to protect your information, there is a risk that messages may be read by a third party with access to your phone.
By opting in, you acknowledge and accept this risk and authorize us to communicate limited health-related and billing information via SMS. We will:
For highly sensitive matters, we will contact you by phone or secure patient portal.
Opt-in to receive SMS messages from Vitruvian Medpro Consulting can be done the following way:
We ask them verbally
You may opt out of SMS communications at any time by replying STOP to any message.
After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-enroll. Opting out of SMS may result in receiving communications via phone, mail, or secure electronic methods instead.
To re-enroll, reply START or contact our office directly.
For any issues, reply with the keyword HELP to any SMS message. Alternatively, help can obtained directly from us at vitruvianmedpro.com. You can also contact us at:
Phone: 781-242-2071
Email: info@vitruvianmedpro.com
Message and data rates may apply based on your mobile carrier and plan. We are not responsible for charges incurred from SMS communications.
We do not sell or share your mobile number for marketing purposes. Your information is used solely for healthcare operations, treatment, payment, and administrative purposes, in accordance with HIPAA.
SMS delivery is subject to carrier availability and network conditions. We do not guarantee the delivery or timeliness of messages.
You must be at least 18 years old, or be a parent/legal guardian authorized to receive communications on behalf of a minor patient.
We may revise these Terms periodically. Updated Terms will be posted on our website and will apply to future SMS communications.
SMS communications are provided on an “as-is” basis and may be delayed, misdirected, or undelivered due to technical or carrier issues. Do not use SMS to communicate urgent or emergency medical concerns. In an emergency, call 911.
Message and data rates may apply.
Opt out at any time by texting “STOP”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
Vitruvian MedPro Consulting
Address: 1180 Beacon Street Suite 4C, Brookline, MA 02446
Phone: 781-242-2071
Email: info@vitruvianmedpro.com
